Service Advisor - AN Honda Spokane Valley

AutoNation • Spokane Valley, WA

6d • Onsite

About The Position

AutoNation is a leading automotive retailer in the United States, providing innovative products, exceptional services, and comprehensive solutions. With a nationwide network of dealerships, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through our DRV PNK initiative, we have raised over $40 million for cancer-related causes. As a Service Advisor, you will be part of a nationwide team servicing 20,000 cars daily and building customer loyalty. You will use your communication skills, automotive knowledge, and leading-edge technology to identify selling opportunities that ensure drivers' safety. In our state-of-the-art service departments, the Service Advisor acts as the liaison between Service Technicians and customers. This role involves actively participating in the service lane, explaining technician recommendations to customers in an understandable manner, and identifying up-sell opportunities to maintain vehicle safety.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED