Experienced Service Advisor - Windsor Hyundai

401 Auto•Windsor, ON

3d•CA$80,000 - CA$100,000•Onsite

About The Position

We are seeking a proactive individual with Service Advisor experience who thrives in team environments to join our service team. As an Experienced Service Advisor, you will have the important role of Customer Service and helping with automotive challenges while fostering a culture of cooperation and efficiency with the potential to move into a management role.

Requirements

Auto Experience, expertise and performance
Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Valid G Drivers License
Able to work flexible hours within our business hours including Saturdays

Nice To Haves

Potential to move into a management role

Responsibilities

Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
Other duties as assigned