Service Advisor (Second Shift)

Geis Dealer Group•Kansas City, KS

1d•Onsite

About The Position

Geis Peterbilt is seeking a qualified Service Advisor to join their team! They are looking for a motivated and eager individual with Heavy-Duty service experience. This is a great opportunity for a rewarding career in a growing industry. As a Service Advisor / Writer, individuals will provide customers with the highest level of customer service. They must be capable of working in a fast-paced environment, understanding the importance of customer service, possess strong communication skills, and the ability to work with multiple forms of technology to provide up-to-date information to the team and customers. Geis Peterbilt will provide all necessary in-house training for specific systems and processes related to the job functions. Applicants must have a positive attitude and be able to work well with coworkers, as they are TEAM PLAYERS.

Requirements

Some heavy lifting is required.
Promotes and maintains a positive, team-oriented, and customer-focused attitude within the department.
Must be able to demonstrate positive resourcefulness & versatility in a fast-paced, changing priority, environment.
Applicant must be able to pass a pre-employment drug screen.

Nice To Haves

Heavy-Duty service experience

Responsibilities

Assisting customers in selecting and purchasing the correct parts and services.
Providing pricing and product information to customers.
Answering telephones promptly.
Maintaining customer satisfaction at or above company standards.
Contributing to departmental production and profitability goals.
Ability to apply common sense when needed, while staying within Kansas City Peterbilt’s guidelines.
Perform accurate and complete service write-ups.
Provide accurate documentation for all repair orders.
Provide exceptional communication between the company and the customer.
Provide accurate and detailed estimates of needed repairs.
Utilize all technology available to keep customers updated.
Responsible for adhering to all warranty policies and procedures.
Ability to navigate websites for technical information.
Must be Ethical and Trustworthy.
The ideal candidate needs to be self-motivated and perform all tasks to the best of their ability.
The candidate also needs to be motivated to take advantage of all of the online OEM training.