Service Advisor

Kendall Auto Group•Fairbanks, AK

34d•Onsite

About The Position

Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Auto Mall of Fairbanks. This role is crucial in serving clients throughout the community in a fast-paced environment. The Service Advisor acts as the first point of contact for customers in the service department, aiming to build lifelong service relationships. The company emphasizes a strong team environment, a loyal customer base, and experienced technicians. Kendall Auto Group is a family-owned and operated company with dealerships across multiple states, known for selling and servicing vehicles since 1937. Their mission is to deliver an unrivaled customer experience through a motivated, knowledgeable, and caring team, while also being exceptional stewards of the communities they operate in.

Requirements

Knowledge of automobile repair and maintenance.
2 years of service writing experience.
A valid driver's license.
A good driving record.
High level customer service experience.
Ability to demonstrate time management.
Strong work ethics.
Strong communication skills.
Ability to make recommendations and prioritize items in order of importance for customers.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying work was properly performed and diagnosed.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers throughout the day.
Scheduling service appointments.