Service Advisor

St. Cloud•St. Cloud, FL

16d

About The Position

As an Automotive Service Advisor, you would review vehicle inspections, estimates, and recommend proper maintenance care to our valued customers’ vehicles for optimal performance. Answering phone calls and setting appointments. Greeting customers promptly. Obtaining customer and vehicle information. Clearly reporting all vehicle symptoms as described by the customer. Determining and recommending needed maintenance base on age, mileage and history of vehicle. Preparing a complete and accurate estimate of cost for labor and parts. Monitor the progress of each vehicle throughout the day, and updating customers frequently. Verifying that the final invoice reconciles with the work performed on the repair order. Explaining all completed work and charges to customers. Conduct post-repair follow up Resolve customer complaints, maintain value, quality, and integrity GM experience preferred but not required. Excellent pay plan with unlimited potential. Fast paced work environment. Career growth opportunities. Medical, Dental and Vision coverage, available after 2 months, Paid vacation, 401(k) Equal opportunity employer

Requirements

Proven record of achieving exceptional customer satisfaction
High degree of ownership and accountability with the ability prioritize effectively
High degree of integrity and professionalism with excellent communication skills
Above average energy level with the ability to work in a competitive environment

Nice To Haves

GM experience preferred but not required

Responsibilities

Review vehicle inspections
Recommend proper maintenance care
Answer phone calls and set appointments
Greet customers promptly
Obtain customer and vehicle information
Report vehicle symptoms
Determine and recommend needed maintenance
Prepare estimates of cost for labor and parts
Monitor the progress of each vehicle
Update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Conduct post-repair follow up
Resolve customer complaints
Maintain value, quality, and integrity