Service Advisor

Luxury Automotive Group • Greenville, SC

15d • Onsite

About The Position

Service advisors are true professionals - warmly greeting clients for service appointments, determining their maintenance and repair needs, selling additional work when appropriate, and ensuring a positive experience. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives. Nissan Greenville is a private, family-owned Luxury Automotive Dealership committed to delivering a first-class customer experience both online and in-store. We’re a high-volume location with strong community ties and a modern digital-first approach to automotive retail. We value teamwork, customer satisfaction, and professional growth.

Requirements

• High school diploma or the equivalent
• Authorized to work in the USA for any employer
• All applicants must have a current and valid driver’s license, acceptable driving record, and must be insurable under our garage-keepers policy standards
• Effective communication and problem solving
• Basic mathematical skills using American units of measure

Nice To Haves

• Previous experience as a Service Advisor is preferred

Responsibilities

• Actively listen to our clients and their needs, interpret body language and tone in order to exceed expectations, solve problems, and de-escalate issues.
• Effectively communicate with service customers.
• Ask questions and test drive client cars in order to provide technicians with essential information.
• Accurately record maintenance and/or repairs needed.
• Set realistic expectations and keep clients updated with timely progress reports.
• Complete accurate walk-arounds to record condition of client’s vehicle upon arrival to the dealership.
• Advise customers on the care of their cars; show value in our recommended maintenance plan.
• Present the need for additional work when necessary and explain the details, including the additional cost and time consideration.
• Handle telephone inquiries regarding work in process, appointments, and general questions.
• Return phone, email, and text messages promptly.
• Greet clients when they return to pick-up their vehicle from service.
• Review work performed; explain charges and coverage.
• Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.
• Proactively communicate potential issues with management, technicians, parts personnel, and other departments in order to provide the best possible customer experience and fix-it right the first time.
• All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.

Benefits

• Competitive pay
• Health, health savings account, dental, vision insurance, auxiliary benefits available for full time employees
• Holidays and paid time off
• Get paid weekly by direct deposit
• 401(k) with company match available
• Employee pricing on vehicles and service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED