BMW Service Advisor

Scharmach Automotive Group•Fife, WA

6d•$90,000 - $200,000•Onsite

About The Position

As a Service Advisor at Scharmach Automotive Group, you will be the bridge between our customers and the service team, ensuring a seamless and exceptional service experience. Your role involves assessing customer needs, recommending maintenance or repair services, and communicating clearly throughout the process to build trust and satisfaction.

Requirements

High school diploma or equivalent; additional automotive or business education preferred.
Previous experience as a service advisor or in a customer service role (automotive industry experience preferred).
Strong interpersonal and communication skills with a customer-focused attitude.
Basic knowledge of automotive systems and terminology.
Proficient in dealership management software and office tools.
Ability to work in a fast-paced environment while maintaining attention to detail.
Valid Washington State driver’s license with a clean driving record.
Ability to work flexible hours, including evenings and Saturdays.

Responsibilities

Greet customers in a friendly and professional manner upon their arrival or contact.
Adhere to company and department outlined processes for customer handling throughout the service visit.
Assess vehicle needs based on customer concerns, maintenance schedules, and diagnostic reports.
Recommend necessary repairs and services while explaining options in clear, easy-to-understand terms.
Provide accurate cost estimates and obtain customer approval for repairs.
Coordinate with technicians to ensure timely and efficient service completion.
Maintain consistent communication with customers, providing updates on repair status and any changes.
Review completed work with customers, explaining charges and services performed.
Promote dealership service packages, specials, and maintenance plans.
Ensure all documentation is accurate, complete, and in compliance with dealership and regulatory standards.