Service Advisor

Bentley Truck Services•Felton, DE

19d

About The Position

Service Advisor: About us: Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 8 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 150+ employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team! Service Advisor Job Summary : The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must. The Service Advisor may need to open and close the shop as well when the Service Manager is off.

Requirements

Previous customer service experience.
Computer and point-of-sale proficiency.
Organizational and record-keeping skills.
High school diploma, GED, or equivalent.
Valid driver’s license with an acceptable driving record.

Nice To Haves

2-plus years of experience in a service advisor role strongly preferred.

Responsibilities

Access vehicle problems and services needed by listening to customers description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
Verify warranty coverages and service contract coverages by examining records and papers, explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor, calculating customer's payment including deductibles.
Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
Maintain customer rapport by explaining estimates and keeping customers informed of their vehicles repair status on a daily basis.