Service Advisor

Ken Garff • Fort Collins, CO

1d • Onsite

About The Position

Ford Fort Collins, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Requirements

• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication
• Strong record of positive customer satisfaction
• High School Diploma or equivalent
• Must be 18 years or older and be authorized to work in the U.S
• Valid in-state driver's license

Nice To Haves

• One year of automotive retail service consultant experience preferred, but not necessary

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Benefits

• Competitive compensation package: $55k - $100k annually
• 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED