Service Advisor

RWC Group • Phoenix, AZ

52d • Onsite

About The Position

The SERVICE ADVISOR maintains the flow of service work through the service department in a professional, timely manner while ensuring quality repairs and best in class communication internally and externally. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful: commitment, compassion, hard work and a desire for each other to succeed. No matter your level when you join us, we want to help you grow.

Requirements

• High degree of product and technical knowledge
• Must be a team player with a strong sense of commitment to the customer.
• Must be self-motivated and have strong verbal and written communication skills.
• Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

Nice To Haves

• Bilingual skills preferred.

Responsibilities

• Maintains electronic dispatch system by following guidelines set forth from dealership.
• Maintains maximum productivity in accordance with dealership policy and the technician skill level required also mandated by electronic system.
• Prioritizes and controls comebacks to ensure proper and prompt attention if not done by advisor or service manager.
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Closes repair orders.
• Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Sells and schedules needed service work in the service department.
• Maintain professional appearance.

Benefits

• competitive wages
• paid time off & holidays
• full health benefits
• 401k match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed