Service Advisor

Certified Benz & Beemer•Scottsdale, AZ

108d•$100,000•Onsite

About The Position

As a Service Advisor at Certified Benz & Beemer, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others and can make over $100,000 per year. Certified Benz & Beemer ("CBB") is a family-owned luxury pre-owned dealership celebrating its 20th year as Arizona's premier luxury pre-owned automobile dealer.

Requirements

At least three (3) years experience as a Service Advisor required for the position
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record

Responsibilities

Oversee flow of the drive lane.
Ensure that customers receive prompt, courteous, and effective service.
Maintain consistent communication with customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently