Service Advisor

Acura of Austin North•Austin, TX

16h•Onsite

About The Position

Service Advisor – Acura of Austin North Are you an organized, customer-focused communicator who thrives in a fast-paced environment? We are seeking a full-time Automotive Service Advisor to join our busy dealership service department. As the primary liaison between our customers and technicians, you will play a critical role in delivering an exceptional service experience.

Requirements

3+ years of experience as an Automotive Service Advisor, Writer, or in a retail automotive customer service role preferred.
Strong basic knowledge of automotive systems, repairs, and maintenance schedules.
Excellent verbal and written communication skills with a track record of high customer satisfaction (CSI/ACE) scores.
Ability to multitask, manage time effectively, and handle stressful situations with professionalism.
Valid driver's license and clean driving record.

Nice To Haves

Proficiency with dealership management software (e.g., Reynolds & Reynolds, CDK Drive, or Xtime) is a plus.

Responsibilities

Greet customers promptly and gather detailed information regarding their vehicle concerns and maintenance needs.
Translate customer descriptions into clear, actionable work orders for technicians.
Provide accurate cost estimates, outline service options, and gain customer approval before work begins.
Track vehicle status throughout the day and provide proactive updates to customers.
Describe and recommend appropriate maintenance services and repairs based on manufacturer guidelines and vehicle inspection reports.
Review completed work orders with customers, explain charges clearly, cashier and process final payments.