Service Advisor

Gerald Auto Group • Matteson, IL

25d • Onsite

About The Position

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

Requirements

• Customer driven personality
• Ability to understand customer repair needs
• Ability to make customers feel confident that their repair needs will be met
• Ability to act as a liaison between the customer and Service Technicians
• Ability to keep customers up to date on repair times, estimates, and vehicle readiness

Responsibilities

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical insurance with HSA options that include employer contribution to your HSA
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending up on years of service
• 401(k) retirement account with annual lucratieve employer match
• Ancillary supplemental products available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed