Experienced Service Advisor
About The Position
Service Advisor – Dutch Miller Kia Under New Management | Family-Owned and Operated Join a Dealership That Feels Like Family Dutch Miller Kia, a proud part of the Dutch Miller Auto Group, is under new management and looking to grow with individuals who are passionate about people and performance. As a family-owned dealership with a legacy of automotive excellence, we’re committed to delivering top-tier service to our customers and fostering a supportive, professional environment for our team. We are currently seeking a dedicated and customer-focused Service Advisor to join our expanding service department. If you're ready to bring your skills to a fast-paced, team-driven environment where your contributions matter, we’d love to meet you.
Requirements
- Prior experience as a Service Advisor or in a high-volume customer service role (automotive preferred)
- Excellent communication, sales, and interpersonal skills
- Organized and able to multitask in a fast-paced setting
- Strong attention to detail and a commitment to customer satisfaction
- Basic understanding of vehicle systems and maintenance processes is a plus
- High school diploma or equivalent required; additional technical or business education is a plus
- Valid driver’s license and clean driving record
Responsibilities
- Greet customers in a warm, professional manner and build trust quickly
- Accurately document customer concerns and vehicle service needs
- Communicate service recommendations and estimates clearly and confidently
- Sell recommended services based on technician findings and vehicle needs
- Follow up with customers after service appointments to ensure satisfaction
- Maintain exceptional service survey scores by delivering consistent, high-quality experiences
- Follow up with customers who decline services to encourage future maintenance and build long-term relationships
- Handle appointment setting and scheduling to ensure an efficient service flow
- Act as the liaison between customers and the service team
- Monitor vehicle repair progress and keep customers informed
- Ensure all work is documented accurately and completed to customer expectations
Benefits
- Competitive Pay Structure
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) with Company Match
- Employee Discounts on Parts, Labor, and Vehicle Purchases
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
