Service Advisor - Virden

Sun Auto Tire and Service•Virden, IL

3d•Onsite

About The Position

Main Street Tire & Auto, a Sun Auto brand, has proudly served the Virden, Illinois community as a trusted, full-service auto repair shop committed to keeping your vehicle running smoothly and safely. With over a decade of experience under our belts, we’ve built our reputation on reliability, professionalism, and personalized service. Whether you’re coming in for a routine oil change or facing a more complex mechanical issue, we’re here to provide the expert care your vehicle deserves. The Service Advisor is responsible for selling and promoting all products and services offered by Main Street Tire & Auto by following the company’s store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

Requirements

High School Diploma or equivalent
Must be at least 18 years old
Prior experience as a Service Advisor is required
Prior experience in sales, customer service or an automotive related field
Professional appearance and proven ability to work in a process driven environment
Possess valid driver’s license

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned