Service Advisor, Ponoka
About The Position
Fountain Tire Ponoka is looking for a friendly individual to join our team as a Service Advisor At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy many great benefits: What is in it for you? Competitive wages based on experience Benefit programs for you and your family (Health, dental, and vision) RRSP program with company matching We will develop your skills and certifications with our excellent training program & opportunity for advancement The opportunity to work with an excellent team and great customers Regular day shifts Discounts for you and your family on tires, parts, and mechanical services
Requirements
- Experience in the automotive repair industry or tire industry is an asset
- Effective listening skills with the ability to identify customer needs and provide recommendations
- Working knowledge of passenger, light truck and, specialty tires and mechanical services
- Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
- Excellent customer service and a great attitude are a must
- A team player who takes pride in their work
Responsibilities
- Creating work orders and arranging bookings and communicating them to the technicians
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
- Provide proactive calls to customers to determine their satisfaction level with the service they have received
- Recommend tire service, specialty tire service, wheel and mechanical service to customers
- Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
- Keep promotional material updated in the showroom.
- Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
- Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
- Assist in inventory management through documentation processes and annual inventory counts
Benefits
- Competitive wages based on experience
- Benefit programs for you and your family (Health, dental, and vision)
- RRSP program with company matching
- We will develop your skills and certifications with our excellent training program & opportunity for advancement
- The opportunity to work with an excellent team and great customers
- Regular day shifts
- Discounts for you and your family on tires, parts, and mechanical services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
