Service Advisor

Seidel Hyundai•Reading, PA

2d•Onsite

About The Position

The Service Advisor at Seidel Hyundai is responsible for providing exceptional customer service and ensuring the smooth operations of the dealership's service department. This role will involve working closely with customers, technicians, and other team members to coordinate and facilitate vehicle maintenance and repairs. The ideal candidate will have a strong sales background, excellent communication skills, and a thorough understanding of the auto industry.

Requirements

High school diploma or equivalent required
Previous sales experience, preferably in the auto industry
Excellent communication and customer service skills
Ability to effectively manage time and prioritize tasks in a fast-paced environment
Strong knowledge of vehicle maintenance and repairs
Proficient in computer skills and ability to learn dealership systems
Willingness to work flexible hours and weekends
Valid driver's license and clean driving record
Must pass a background check and drug screening

Responsibilities

Greet and assist customers in a friendly and professional manner
Listen to customers' concerns and accurately document vehicle issues
Provide recommendations and estimates for necessary repairs and/or maintenance
Explain repairs and services to customers and address any questions or concerns
Schedule appointments and coordinate with technicians to ensure timely completion of services
Monitor and manage work flow in the service department
Communicate with customers throughout the repair process and provide updates on any delays or changes
Up-sell additional services and products to customers
Maintain knowledge of all vehicle makes and models, as well as current industry trends and technology
Handle customer complaints and escalate issues when necessary
Ensure all service records and documents are accurate and up-to-date in dealership systems
Adhere to all safety and compliance standards set by the dealership and manufacturer