Service Advisor - No Saturdays, No Late Nights!!!

Les Stanford Buick GMC • Ferndale, MI

6d • Onsite

About The Position

Les Stanford Buick GMC is seeking to hire new talent to join their team as a Service Advisor. This family-owned and operated dealership, established in 1968, emphasizes selecting and developing top employees and offers higher than industry-standard pay. The ideal candidate will be experienced in managing the entire customer experience, from initial write-up to final delivery. This role requires more than just opening repair orders; it involves consistent communication, confident presentation of needed repairs, close collaboration with technicians and parts departments, and ensuring customers are informed about their vehicle's status.

Requirements

• Previous automotive Service Advisor experience preferred
• Familiarity with dealership management and digital inspection systems
• Reynolds and Reynolds, Xtime experience - preferred
• Buick, GMC, Chevrolet, Cadillac, or other dealership experience is a plus
• Strong communication and relationship-building skills
• Ability to explain repairs without pressuring or confusing customers
• Comfortable presenting maintenance and repair recommendations
• Organized and able to manage multiple active repair orders
• Dependable, professional, and accountable
• Valid driver’s license and acceptable driving record

Nice To Haves

• Previous automotive Service Advisor experience
• Familiarity with dealership management and digital inspection systems
• Reynolds and Reynolds, Xtime experience
• Buick, GMC, Chevrolet, Cadillac, or other dealership experience

Responsibilities

• Greet customers and accurately document their concerns
• Perform a professional vehicle walk-around
• Prepare repair orders and obtain proper customer authorization
• Present maintenance and repair recommendations clearly and confidently
• Provide customers with proactive, consistent status updates
• Review technician findings, digital inspections, photos, and videos
• Coordinate repairs with technicians, dispatch, and the parts department
• Set realistic expectations regarding repair timing and parts availability
• Follow up on declined work and outstanding customer decisions
• Ensure repair orders are complete and properly documented
• Review completed repairs and charges before vehicle delivery
• Handle customer concerns professionally and take ownership of their resolution
• Maintain strong CSI and customer-retention results

Benefits

• Higher than industry standard pay
• Compensation Percentage of Labor and Parts Gross
• Additional earning potential as production grows
• Transition income guarantee available for a qualified candidate
• Opportunity to earn approximately $92,000 or more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed