Service Advisor

Swiderski Equipment•Thorp, WI

58d•Onsite

About The Position

Swiderski Equipment, one of Wisconsin’s premier and long-established agriculture and construction equipment dealerships, is looking for an enthusiastic, self-driven individual to join our service team! This individual will serve as a key point of contact between customers, service technicians, and the Service Manager, helping ensure efficient daily service operations and an exceptional customer experience. As a Service Advisor, you'll support the service department by identifying equipment maintenance needs, promoting service campaigns, and proactively contacting customers about recommended or upcoming service work. You will also manage telematics programs, machine data, service notifications, error codes, and connected services, while assisting with scheduling, preparing quotes, and closing service work to ensure a high level of customer support and service department efficiency.

Requirements

Has basic mechanical aptitude or understanding of agricultural or heavy equipment operations, with the ability to interpret telematics data, machine systems, and service information
Has strong communication skills and professionalism, with the ability to clearly explain technical information in a confident, customer-friendly way
Is highly organized and detail-oriented, able to manage multiple priorities, deadlines, and system inputs in a fast-paced environment
Can be a proactive problem-solver who takes initiative, thinks ahead, and follows through with minimal supervision
Is self-motivated, adaptable, and able to maintain composure under pressure while working flexible hours during peak seasons
Experience with technology, including telematics platforms, machine data systems, dealership software, and Microsoft Office
Excellent customer service skills with the ability to communicate clearly and professionally in a variety of situations
A willingness to learn and adapt to new equipment, systems, and evolving customer needs
A team-oriented mindset with the ability to collaborate effectively across service, parts, and sales departments to support customer uptime and service goals

Responsibilities

Manage telematics and connected service programs, including machine data, error codes, maintenance intervals, and fleet notifications
Activate and maintain telematics subscriptions, customer permissions, and connected services at point of sale
Monitor system alerts and proactively communicate issues to the Service Manager for timely action
Support service operations by handling customer calls, gathering repair details, and assisting with scheduling and estimating
Open, track, and close work orders while ensuring accuracy and timely processing
Monitor recalls, PIPs, and subscription renewals, coordinating communication with technicians and leadership
Proactively identify service opportunities and support revenue growth through maintenance recommendations and service programs
Assist with quoting service plans, maintenance agreements, and seasonal service promotions
Deliver strong customer service by providing clear estimates, recommendations, and timely follow-up
Continue developing product knowledge, technical skills, and familiarity with dealership systems and tools