SERVICE ADVISOR

Myers Auto Group • Spring Hill, FL

53d • Onsite

About The Position

Ford Spring Hill is seeking an experienced, customer-focused Service Advisor to join our growing service team. If you have a passion for customer service, enjoy working in a fast-paced environment, and have dealership service experience, we'd love to hear from you.

Requirements

• Previous automotive dealership Service Advisor experience required.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Experience with Reynolds & Reynolds dealership management software is preferred.

Responsibilities

• Greet customers promptly and professionally while delivering an exceptional service experience.
• Listen to customer concerns and accurately document vehicle symptoms and repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
• Prepare repair orders and communicate effectively with technicians regarding customer concerns.
• Keep customers informed throughout the repair process, including status updates, additional repair recommendations, and estimated completion times.
• Review completed repairs with customers and ensure all questions are answered before vehicle delivery.
• Build strong customer relationships to encourage repeat business and customer retention.
• Meet productivity, customer satisfaction, and sales goals established by dealership management.

Benefits

• Competitive compensation
• Medical, dental, and vision benefits (for eligible employees)
• Paid time off and holidays
• 401(k) with company match
• Employee vehicle purchase and service discounts
• Ongoing training and opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed