Subaru Service Advisor

Schlossmann Subaru City Of Milwaukee•Milwaukee, WI

23h•Onsite

About The Position

Schlossmann Subaru City of Milwaukee seeks to hire an Automotive Service Advisor with a passion for customer service. Service Advisors are the bridge between our service customers and the mechanics who fix and maintain customer vehicles. Service Advisors are expert communicators, organizers and mediators who provide options and solutions. Ideal candidates have an energetic and positive demeanor, with the ability to calmly assert themselves while following guidelines and processes designed to promote safety (and excellent customer service) to all of our guests.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.