Service Advisor - Poway Honda

Sonic Automotive•Poway, CA

7d•Onsite

About The Position

At Poway Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Our associates are happy to work here because we boast the lowest turnover in the industry, provide award-winning training, are committed to developing and promoting from within, offer competitive benefits, and encourage peer-to-peer teamwork and recognition. We also offer special benefits for purchasing and leasing a car, and Personal Automotive Concierge Service. This role involves scheduling service appointments, obtaining customer and vehicle data, greeting customers, providing cost estimates, establishing promise times, monitoring repair progress, contacting customers about changes, test-driving vehicles, maintaining customer satisfaction ratings, advising customers on vehicle care, and adhering to dealership standards for repair orders. The position also requires understanding and following federal, state, and local regulations, as well as company safety policies.

Requirements

2 years or more of previous Advisor experience
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Nice To Haves

ASE certification preferred.
Sales experience preferred.
Professional personal appearance.
Excellent oral and written communication skills.

Responsibilities

Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time."
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
Maintains a dealership-prescribed standard for “hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.