Service Advisor

Elite Worldwide•Pensacola, FL

64d•Onsite

About The Position

Top-Performing Automotive Service Advisor Wanted. Ready to Leave the Dealership World Behind? Tired of working weekends? Pensacola A/C & Auto Service Center is seeking an experienced Automotive Service Advisor to join our rapidly growing team. This is not an entry-level position. We are looking for a proven automotive service professional with 3-5 years of successful service advisor experience who can demonstrate a track record of delivering exceptional customer experiences, building long-term customer relationships, and helping customers make informed decisions about their vehicles. We are not looking for someone who simply talks about great customer service. We are looking for someone who has consistently delivered it. Our ideal candidate understands that customer service and customer experience are not the same thing. Anyone can answer phones and write repair orders. We are looking for someone who takes ownership of the entire customer journey and is committed to creating an experience that exceeds expectations every single time. At Pensacola A/C & Auto, we believe automotive repair should be built on honesty, transparency, education, and genuine care for people. Our advisors play a critical role in building trust with customers and creating lifelong relationships that drive our business's success. As a family-owned company experiencing rapid growth, we are making a significant impact on the automotive repair industry in Pensacola. We prioritize our employees, invest in their success, and foster a supportive environment where every team member has the opportunity to make a meaningful impact. If you're looking to contribute to a thriving organization that values integrity, teamwork, accountability, and excellence, we'd love to meet you.

Requirements

Minimum 3-5 years of Automotive Service Advisor experience
Proven history of delivering outstanding customer experiences
Strong sales and relationship-building skills
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to thrive in a fast-paced environment
High level of professionalism and personal accountability
Positive attitude and team-first mindset
Strong work ethic and commitment to excellence

Nice To Haves

Experience with Tekmetric or similar shop management software
Strong automotive knowledge and understanding of vehicle systems
Experience achieving sales and gross profit goals while maintaining high customer satisfaction
Leadership or mentoring experience

Responsibilities

Deliver an elite customer experience from initial contact through vehicle delivery
Build trust-based relationships with customers through honesty, professionalism, and exceptional communication
Greet customers warmly and create a welcoming, professional environment
Listen carefully to customer concerns and accurately document vehicle issues
Communicate effectively with technicians regarding diagnostics and repair recommendations
Present repair recommendations with confidence, professionalism, and transparency
Generate accurate estimates and repair orders using our shop management system
Maintain proactive communication with customers throughout the repair process
Coordinate appointments and workflow to maximize efficiency and customer satisfaction
Deliver completed vehicles while ensuring customers fully understand the repairs performed
Maintain detailed and accurate customer and vehicle records
Work closely with management and technicians to achieve company goals
Consistently look for opportunities to exceed customer expectations and create memorable experiences