Experienced Service Advisor

Mac Haik Enterprises•Jackson, MS

About The Position

The Service Advisor position interacts with customers to evaluate vehicle service needs, to offer additional needed services and to write up the repair order. The Service Advisors position is responsible for a high level of customer interaction as well as coordinating repair order completion with the service technicians and parts department.

Requirements

High School diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to sell a minimum quota according to dealership standards
Valid driver's license and acceptable driving record
Successful completion of pre-employment screening
Authorization to work in the USA

Nice To Haves

Minimum 1-2 years service advisor or comparable experience preferred

Responsibilities

Set, confirm and prepare for appointments with customers to expedite their service experience.
Greet customers in a timely and friendly manner and develop customer loyalty.
Determine vehicle service needs based on customer information and a vehicle walk-around.
Use a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle.
Produce repair orders for customers with full transparency including cost and time estimates.
Communicate frequently with technicians and parts department to ensure timely completion of work.
Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
Follow-up with customers on the status of their vehicle, based on customer specifications.
Create a positive vehicle delivery experience for the customer.
Meet customer service standards by achieving 'above district' customer service information "CSI" scores.
Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
Providing an exceptional customer experience to drive loyalty.
Safeguard dealership assets and customer data.
Demonstrate superior product knowledge to effectively help customers with service maintenance requirements and warranty information
Maintain professional personal appearance.
Complete required training assigned through the company training portal.
Adhere to consistent and reliable work schedule.
Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
Effectively perform duties and responsibilities in a safe manner.
Other duties as assigned.