Experienced Service Advisor

Lithia & Driveway • Fresno, CA

7d • $64,500 - $161,800

About The Position

Lithia Hyundai of Fresno is seeking an experienced Service Advisor to join our high-volume, customer-focused service department. This role is ideal for a proven advisor who can manage a busy service drive, build customer trust, and drive service revenue while delivering an exceptional ownership experience.

Requirements

• 2+ years of Service Advisor experience required
• Strong automotive knowledge and understanding of repair processes
• Proven ability to handle a high-volume service drive
• Excellent communication, sales, and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Valid driver’s license and clean driving record
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Experience with Hyundai or other OEM brands preferred

Responsibilities

• Serve as the primary point of contact for customers throughout the service process
• Accurately write repair orders and clearly explain diagnoses, recommendations, and costs
• Effectively upsell maintenance and repair services based on customer needs
• Communicate with technicians to ensure timely and accurate repairs
• Provide consistent updates to customers and manage expectations
• Maintain CSI standards and manufacturer guidelines
• Utilize the dealership management system to document all service activity

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees