Service Advisor - RideNow Fort Worth North

RideNow Group • Fort Worth, TX

12h • Onsite

About The Position

RideNow Fort Worth North is seeking an enthusiastic and customer-focused Service Advisor to join their team. This role involves managing customer interactions for vehicle service, from scheduling appointments to ensuring satisfaction upon completion of repairs and maintenance.

Requirements

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Must be able to stand for extended periods of time.
• Must be able to safely push motorcycles weighing up to 850lbs.
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
• Must pass a pre-employment background check, MVR, and drug screen.
• All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.
• Pleasant, energetic, conscientious, and dependable personality.

Nice To Haves

• Motorcycle endorsement preferred.
• Bilingual is a HUGE plus!

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Act as the primary point of contact for customers, greeting them warmly and guiding them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Benefits

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance
• Employee discounts
• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Generous training pay and 100% performance based pay plan allowing you to maximize your earnings!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed