O'Steen Volkswagen of Jacksonville Service Advisor

O'Steen Automotive Group•Jacksonville, FL

5d•Onsite

About The Position

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, problem-solving environment? If so, we have an exciting opportunity for you to join our team as a Full Time Service Advisor at O'Steen Automotive Group. As a Service Advisor, you will have the chance to interact directly with our valued customers, ensuring their vehicles receive the highest level of care and attention. Your ability to listen to customer concerns, diagnose issues, and recommend appropriate services will be key in ensuring customer satisfaction and building long-lasting relationships. Joining our team means being part of a company that values professionalism and customer-centricity. With our commitment to providing the best automotive services, you will have the opportunity to work in a dynamic and rewarding environment. This is an onsite position, where you will have the chance to collaborate with a team of experienced technicians and service professionals. In addition to the excitement of working in a challenging role, you can expect a competitive salary. If you're ready to take your career to the next level and be part of a leading automotive dealership, apply today.

Requirements

Strong customer service skills.
Ability to provide exceptional service, address concerns, and offer solutions.
Skilled listener to attentively gather information from customers.
Ability to accurately diagnose issues and recommend appropriate repairs.
Detail-oriented.
Ability to create quotes, schedule appointments, and explain repairs in a clear and concise manner.
Proficiency in utilizing various software and tools to facilitate efficient and accurate service.
Must be able to pass Background test/ Drug screening.

Responsibilities

Greeting customers with a warm and friendly demeanor.
Utilizing excellent communication skills to listen attentively to customer concerns.
Accurately assessing vehicle needs.
Creating detailed quotes for necessary repairs.
Efficiently scheduling appointments.
Ensuring customers are promptly informed about the repair process.
Effectively explaining repairs, providing clear and concise information to customers.