Service Advisor 3:30pm - 11:30pm Mon-Fri

Sunset Ford St. Louis•Sunset Hills, MO

11h•Onsite

About The Position

We're hiring a LATE EVENING SHIFT Service Advisor to join our team at Sunset Ford. The shift hours are 3:30pm to 11:30pm Monday - Friday. This is an HOURLY position with a base wage of $52,000 plus multiple Monthly Bonus opportunities, including Monthly Commission for customer satisfaction and performance-related metrics. Previous related experience is required for this position. At Sunset Auto Group, our Service Department is growing, and we have the need for a strong Service Advisor to manage our evening shift, which means opportunity for financial rewards.

Requirements

Service Advisor / Automotive Experience Required
Valid Driver's license and clean driving record
Able to work efficiently and multi-task in a fast-paced environment.
Strong written and oral communication skills
Excellent computer and typing skills
Organized
Enjoy talking to people
Customer handling skills
Technology / Bluetooth phone savvy
Applicants must be willing to submit to a pre-employment background check and drug test.
Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

Greet customers and assist them with any inquiries.
Consult with customers on applicable service specials and present service menus.
Document services declined and ask for follow-up on future service considerations.
Keep customer informed on completion times, service expenses, and possible changes.
Create and present repair estimates, dictating immediately needed services and future needed services.
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed.
Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience.
Build strong relationships with the customers.
Hold Technician staff accountable to safe and honest repairs to uphold quality.
Close and Lock up building when shift is complete.

Benefits

Pension Retirement Immediate and Automatic Enrollment, plus 401k Option
100% PAID Employee Medical, Dental, & Vision Insurance for full time employees!!!
PAID vacation
Weekends Off
Yearly scheduled Performance Reviews
Competitive Hourly Pay plus Monthly Sales Bonus
Team Atmosphere
Employee Discounts on Parts & Service
Employee Pricing on New & Used Cars
Referral Hiring & Purchasing Bonuses!
Paid Training and Certifications Transferable to any Ford store
Opportunity to grow your pay!
Friendly team atmosphere
Positive, professional work environment
Training on the job
Employee development through training and advancement from within