Service Advisor

Pritchard Auto Company•Mason City, IA

4d•$45,000 - $65,000•Onsite

About The Position

The Service Advisor serves as the primary liaison between customers and the service department, ensuring a professional, efficient, and positive service experience from start to finish. This role is responsible for communicating customer needs, coordinating repairs and maintenance services, providing recommendations, and ensuring customers remain informed throughout the service process. The ideal candidate is customer-focused, organized, and driven to deliver exceptional service while contributing to the overall success of the department.

Requirements

Strong customer service and communication skills
Exceptional organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Basic computer proficiency and ability to learn dealership software systems
Strong sales and relationship-building skills
Valid driver's license with an acceptable driving record

Nice To Haves

Previous Service Advisor experience
Experience in the automotive, truck, equipment, or transportation industry
Knowledge of dealership management systems
Experience with warranty processing and repair order management

Responsibilities

Serve as the primary point of contact between customers and the service department, ensuring clear communication and a high level of customer satisfaction throughout the service experience.
Greet customers, listen to their concerns, and accurately document service and repair needs.
Explain maintenance recommendations, repair options, timelines, and pricing in a clear and professional manner.
Identify and recommend additional services and products that benefit the customer while supporting vehicle reliability, safety, and performance.
Create, manage, and close repair orders accurately and efficiently.
Coordinate with technicians to ensure timely completion of repairs and maintenance services.
Keep customers updated on repair progress, delays, and completion timelines.
Process warranty claims and related documentation in accordance with manufacturer and dealership guidelines.
Schedule service appointments and manage workflow to maximize efficiency and customer satisfaction.
Maintain accurate records of customer interactions, repair orders, and service history within dealership systems.
Stay current on manufacturer training, dealership systems, service programs, and product knowledge.
Support and mentor team members as needed while contributing to a collaborative team environment.
Assist with customer transportation arrangements when necessary to ensure a seamless service experience.
Perform additional duties and responsibilities as assigned.