SERVICE ADVISOR

OBRIEN AUTO GROUP • Fife, WA

87d • Onsite

About The Position

Lexus of Tacoma, a dealership part of the O'Brien Auto Group, is currently seeking a full-time Service Advisor. We are looking for a team player who has advising or writing experience, customer service, and/or dealership experience. This position will be a commission-based position that is driven off your personal success along with the growth of the store. This position is on a rotating schedule. The Service Advisor will be directly responsible for the proper satisfaction of customer and vehicle-related problems, and the thorough and accurate performance of designated administrative activities. This position is paid 100% commission plus 5.5% of customer pay labor and parts and warranty labor.

Requirements

• Valid Driver’s License
• Maintain an acceptable driving record in accordance with company policy
• Successful completion of a comprehensive background screening
• Successful completion of a motor vehicle record review

Nice To Haves

• Previous retail sales or customer service experience
• Reynolds Ignite experience
• A charismatic and relatable personality
• Ability to communicate suitably through email, phone, or in person
• A desire and drive to be successful with a positive attitude

Responsibilities

• Greet customers when they arrive and escort them when they leave
• Advise customers about warranty protections and potential cost savings
• Answer questions about service outcome
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with necessary problem/solution information
• Manage and oversee the service center's workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
• Attend regular weekly morning meetings.

Benefits

• Bonuses
• Vacation – based on hire date and paid based on position
• Medical/Dental/Vision/RX
• Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages
• 401(k) plus company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed