Service Advisor

SHEPPARD AUTO GROUP•Eugene, OR

1d•Onsite

About The Position

Sheppard Auto Group is a top-tier automotive dealership with four dealerships located within our Eugene Campus. We are seeking a Service Advisor to join our growing Audi team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. If you're passionate about cars and customer service, and you're looking for a dynamic and rewarding workplace, Sheppard Auto Group is the perfect place for you. Come aboard and help us continue to provide the best possible service to our customers! So, if you're ready for a new challenge and want to be part of a winning team, send us your resume today. We look forward to hearing from you!

Requirements

Previous vehicle manufacturing dealership experience required
CDK experience preferred.
Driver's License is required with an acceptable, insurable driving record.

Responsibilities

Schedule appointments with proper documentation of clientele needs.
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Verify all warranty and service plan coverage and report correctly.
Establish follow up time and proactively communicate with clientele as they require.
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customer.
Proactive follow up with clientele regarding customer service experience and follow up with any clientele needs
Maintain proper customer service index score each month.