Service Advisor

Better Collision Collisions•Beaufort, SC

58d•Onsite

About The Position

Join the Team That Started It All. Beaufort is where Better Collision Centers began, and we're still growing. We're looking for a Service Advisor who knows that this job is about people, not just paperwork. This is a role for an experienced advisor who has run repairs end to end and knows the rhythm of a busy shop. We need someone who earns trust naturally, communicates clearly, and takes ownership of every customer's experience from start to finish. If you're the kind of person customers remember by name, keep reading. The Role You own the repair from keys to keys, from the moment a customer drops off their vehicle to the moment you hand the keys back. Build real relationships with customers and keep them informed throughout the repair Coordinate with technicians to keep production moving Delegate work orders and ensure repairs stay on schedule Order parts and manage supplements Handle estimates, authorizations, and documentation Deliver vehicles back to customers with confidence This role is equal parts relationship builder, communicator, and coordinator. You're the person who makes sure nothing falls through the cracks, and the face customers trust.

Requirements

High school diploma or equivalent
Several years of collision or automotive service advisor experience
Must be able to work in a fast paced shop environment
Valid driver's license

Nice To Haves

Several years of experience as a service advisor or estimator in collision or automotive repair
A proven relationship builder. Customers and coworkers trust you and come back to you
Strong communication skills with customers and technicians, especially when conversations get difficult
Skilled at managing a full board of repairs without letting anything slip
Confident with CCC One, Mitchell, or similar estimating systems
Takes full ownership and follows through without being asked

Responsibilities

Own the repair from keys to keys, from the moment a customer drops off their vehicle to the moment you hand the keys back.
Build real relationships with customers and keep them informed throughout the repair.
Coordinate with technicians to keep production moving.
Delegate work orders and ensure repairs stay on schedule.
Order parts and manage supplements.
Handle estimates, authorizations, and documentation.
Deliver vehicles back to customers with confidence.