Hacienda Ford - Service Advisor

Yoder Ford Inc • Edinburg, TX

3h • Onsite

About The Position

The Service Advisor role at Hacienda Ford is focused on providing customers with an excellent service experience. This position involves greeting guests, scheduling appointments, and acting as a key liaison between customers and service technicians to understand and address their vehicle needs.

Requirements

• Valid Driver’s License
• Driving record that meets insurance requirements and company policy
• Must be able to pass background check and pre-employment drug screen
• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• At least 21 years old
• Valid driver's license with an acceptable driving record
• Will pass a pre-employment drug screen
• Will undergo a background check

Nice To Haves

• Product knowledge and safety

Responsibilities

• Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
• Discuss schedule maintenance with cost and time estimates.
• Greeting clients on the service drive.
• Effective walk around of the customer's vehicle.
• Ensure that required documentation is complete and complies with regulations and standards.
• Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
• Update clients on the progress of the repair and its status accordingly.
• Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
• Maintain an excellent Customer Satisfaction Index (CSI).
• Perform other duties as assigned by the service manager.

Benefits

• Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave 3 paid days per service year – 100% employer paid.
• Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
• 5-day workweek for sales, parts, and administration positions
• 90-day & annual 1-on-1 performance evaluations
• Employee discounts on new vehicles, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed