Service Advisor
About The Position
Take your career to the next level as a Service Advisor with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the best in their fields. Requirements Are You Up to the Challenge? Are you High energy, self-starter, serious minded, capable of initiating and building productive relationships? If yes, Penn Power Group, a leading distributor of Detroit Diesel engines, Allison transmissions and Carrier refrigeration is currently accepting resumes for a Service Advisor.
Requirements
- High energy, self-starter, serious minded, capable of initiating and building productive relationships
- Prior Truck/Automotive Service/Dealership experience
- Strong written and verbal communications
- Strong telephone skills
Nice To Haves
- Experience in opening, reviewing, communicating status to customer and closing of repairs orders
- Processes and/or expedites customer orders
- Excellent customer service skills
- Experience in utilizing computerized systems to gather information, troubleshoot, track calls, enter and confirm sales
- Coordinating skills to communicate activities with other internal departments to meet customer needs
Responsibilities
- Respond to inquiries regarding the company’s services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
- Promote and sell our company’s services
- Assess needs and promote alternative products and services
- Coordinate activities with other internal departments to meet customer needs
- Perform tasks that are routine in nature, requiring little evaluation, originality and/or ingenuity under immediate supervision and in accordance with established procedures
- Open, review, communicate status to customer and close repair orders
- Process and/or expedite customer orders
- Utilize computerized systems to gather information, troubleshoot, track calls, enter and confirm sales
- Communicate activities with other internal departments to meet customer needs
Benefits
- Competitive salary
- Comprehensive benefits including medical, dental and vision insurance
- 401(k)
- On-going paid training
- Tuition Reimbursement
- A fun work environment where our teammates feel appreciated
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
