Bessemer - Service Advisor - Full-time
About The Position
The Service Advisors are the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
Requirements
- High school diploma or GED
- At least one year of dealer-level or large facility experience
- Unrestricted driver's license
- Clean driving record
- Strong technical and customer service performance record
- Ability to work productively in a fast-paced team environment
- Positive attitude
- Professional appearance
- Great communication skills
- Ability to deliver world class customer service
Nice To Haves
- Ford Manufacturer Certification
Responsibilities
- Serve as the primary point-of-contact for all automotive service and repair matters.
- Listen and thoroughly understand customer problems.
- Arrange for appropriate service/repairs.
- Set and manage expectations for customers and technicians regarding service delivery.
- Inform customers about needed repairs and recommended maintenance.
- Ensure customers are satisfied that their vehicle will be repaired correctly the first time and in the shortest time possible.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
