Service Advisor - Audi Burlington

Asbury Automotive • Burlington, MA

1d • Onsite

About The Position

Herb Chambers, part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, is seeking a Service Advisor for Audi Burlington. Asbury Automotive Group aims to redefine the traditional dealership model through innovative technologies like Clicklane and a commitment to team members, guests, and partners. The company fosters a fun, supportive, and inclusive environment, striving to be the Most Guest Centric Automotive Retailer, and has been recognized as a best place to work. The Service Advisor role is crucial for developing talent, providing exceptional guest experiences, and innovating in the automotive industry. This position is the primary point of contact for service customers, responsible for professionally presenting and selling necessary products and services, adhering to manufacturer maintenance schedules, and building rapport to enhance customer satisfaction and retention.

Requirements

• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Nice To Haves

• Previous automotive Service Advisor experience heavily preferred

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees