Service Advisor, Retail

Zolman's Best One Tire & Service•Portage, MI

20d•Onsite

About The Position

Zolman Tire, Inc. is seeking qualified sales professionals for their Portage, MI location who value safety and teamwork. The Service Advisor will be responsible for recommending and documenting service, maintenance, and repair service for customers. This position will ensure high levels of customer satisfaction and integrity while maximizing store sales and profitability. The ideal candidate is enthusiastic about the automotive tire and repair industry, is reliable, and has a positive attitude.

Requirements

Accountability – Ability to accept responsibility and account for his/her actions
Analytical Skills – Ability to use thinking and reasoning to solve a problem
Communication, Oral – Ability to communicate effectively with others using the spoken word
Communication, Written – Ability to communicate in writing clearly and concisely
Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
Friendly – Ability to exhibit a cheerful demeanor to others
Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems
Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
Safety Awareness – Ability to identify and correct conditions that affect employee safety
Team Builder – Ability to convince a group of people to work toward a goal
Working under Pressure – Ability to complete assigned tasks under stressful situations
Vision: The leading and most trusted provider of tires and services in all our geographic markets.
Mission: Creating raving fans
Core Values: Live with integrity, character & passion; Commit to the pursuit of perfection; Possess a servant’s attitude; Accept the urgency of accountability and the necessity of change
Lifting passenger & light truck tires or parts (40+ lbs)
Standing and sitting for extended periods of time.
Read ticket and perform work listed; write confirmations and recommendations
Vision (Near, Distance, Color, Peripheral, Depth Perception, Computer work)
Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)
High school graduate or general education degree (GED)
2-4 years of sales experience in automotive repair industry preferred
Management experience required
Valid driver’s license; driving record must meet company’s insurance requirements
Ongoing training is required per company’s standards
Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner

Responsibilities

Greet customers and assess customer needs
Explain and obtain approval from customers for unexpected repairs
Answer telephones using Best-One phone standards
Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
Operate the company’s flat-rate computer system
Compute sales prices, total purchases, and process payments
Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
Open and close cash registers, including counting money, balancing drawers, and making deposits
Generate computer invoices
Inventory materials and supplies
Arrange and display merchandise to promote sales
Inspect, clean, and monitor work areas, examine tools and equipment, and provide safety training to prevent, detect, and correct unsafe conditions or safety violations
Assist in maintaining grounds/store/customer area cleanliness
Perform other duties as assigned