Service Advisor - BMW
Wyoming Valley BMW•Plains Township, PA
•Onsite
About The Position
The Ed Napleton Automotive Group is looking for a Service Advisor for Wyoming Valley BMW. This role is critical as it serves as a liaison between customers and technicians, presenting vehicle repair recommendations. The Service Advisor will actively contribute to the Service Lane by delivering excellent service and offering suggestions to maintain the customer's vehicle in optimal condition. This is a rare opportunity to join one of the nation's largest and most successful automotive dealership groups.
Requirements
- Exceptional Customer Service Skills
- Tech Savvy- able to learn and utilize technology
- Previous Automotive Service Advisor Experience IS REQUIRED (NO EXPERIENCE OR LACK OF EXPERIENCE NEED NOT APPLY)
- Strong ability to follow process
- Automotive knowledge highly helpful
- Willingness to undergo a background check in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
Responsibilities
- Work with customers to ensure we meet and address all vehicle maintenance needs
- Write repair orders for customers with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers.
- Utilize cutting edge Fixed Operations Technology
Benefits
- Medical, Dental, Vision Insurance
- 401k
- Paid Vacation and Sick Time
- Paid Training
- Discounts on products, services, and vehicles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
