Service Advisor (MBS)

Mercedes-Benz of Smithtown•Town of Smithtown, NY

4d•$50,000 - $150,000•Onsite

About The Position

Service Advisor At Mercedes-Benz of Smithtown, we believe our associates are our greatest asset. As part of the family-owned Competition Automotive Group, we operate with a commitment to professionalism, integrity, and a team-first culture that sets us apart from other dealerships in the area. We’re currently seeking a Service Advisor—an exciting opportunity for growth within our dealership. If you're looking for a career with an extraordinary company that values both performance and people, we’d love to hear from you.

Requirements

High level of concern for customer satisfaction and a willingness to take ownership of the entire customer experience.
TOP PERFORMER
Thorough understanding and ability to engage in consultative selling techniques.
Service Advisor experience is required. A strong consultative sales background would be considered.
Self-motivated, able to work on their own and with others.
Fantastic communication skills with your customers in person or via email, text, and phone.
Clean driving record.
Willing to submit to a pre-employment background check.

Responsibilities

Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Reports directly to the Service Manager and assists in strategy and reporting.
Maintain a high Net Promoter Score, as a measure of customer satisfaction, by taking ownership of the entire customer experience and carrying out those additional tasks and behaviors that allow the dealership to leave a positive impression.
Provide concierge support for all owner inquiries, whether by phone, electronic means, or in person, to ensure and maintain high customer satisfaction.
Schedule service appointments and create return appointments after service visits.
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Generate clear and accurate work orders that effectively convey customer concerns, satisfy legal, internal, and manufacturer warranty policy and procedure standards, and protect the dealership from liability.
Perform complete and thorough walk-around vehicle inspections.
Thoroughly communicate with and keep customers up to date daily on the status of their vehicle and costs associated with repairs.
Upon completion of service, clearly communicate the value provided to the customer via an active delivery process.
Utilize tools provided to ensure top performance.
Generate loaner/rental agreements and ensure proper documentation is provided to protect the dealership from liability.
Reports to Service Manager.