Service Advisor (Jaguar-Land Rover Calgary)

Go Auto • Calgary, AB

1d • Onsite

About The Position

Jaguar Land Rover Calgary’s service department is under new management, bringing a refreshed focus on teamwork, customer experience, process, and growth. This is a great opportunity for someone who loves working with people, enjoys the automotive industry, and wants to build a career with a premium brand in a busy Calgary dealership. As a Service Advisor, you are the connection between the customer and the shop. You’ll help customers understand their vehicle needs, keep them updated, work closely with technicians, and create the kind of service experience that keeps people coming back.

Requirements

• Automotive Service Advisor, Service Consultant, customer service, or sales experience
• Dealership experience is preferred
• CDK experience is a strong asset
• Strong communication and problem-solving skills
• Organized, process-driven, and calm under pressure
• A team-first mindset and willingness to learn
• Ability to think outside the box when solving customer or workflow challenges
• Passion for vehicles and delivering a great customer experience

Responsibilities

• Welcome customers and guide them through the service process
• Open, manage, and close repair orders accurately
• Communicate recommended maintenance and repairs clearly
• Keep customers updated throughout the day
• Work closely with technicians, parts, and service management
• Help maintain strong CSI and customer satisfaction scores
• Build long-term customer relationships based on trust and reliability

Benefits

• Strong Earning Potential — base salary plus commission on labour and parts gross profit
• CSI Bonus Opportunities — earn additional bonuses for great customer service
• No Evenings — consistent daytime schedule
• Additional Saturday Pay — earn extra for every Saturday worked
• Real Time Off — 3 weeks vacation your first year, with more as you grow
• Top-Tier Benefits — health and dental coverage, plus a Health & Lifestyle Spending Account
• Career Growth — Go Auto is known for promoting from within
• Learning & Development — ongoing training, certifications, and access to Go Auto U
• Employee Investment Program — earn a guaranteed return on your investment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed