Service Advisor
Fraserway RV•Abbotsford, BC
•CA$23 - CA$28•Onsite
About The Position
This role is for a customer-focused Service Advisor who can confidently manage the service lane, communicate effectively with technicians, and keep customers informed from check-in to completion. The position offers the opportunity to work on recreational vehicles that customers care about. The Service Advisor acts as the link between customers and the shop, ensuring smooth workflow, clear communication, and a high-quality service experience.
Requirements
- Worked as a Service Advisor, Service Writer, or Shop Advisor in an automotive, truck, or RV service environment
- Customer-focused
- Ability to confidently manage the service lane
- Effective communication with technicians
- Ability to keep customers informed
Responsibilities
- Welcoming customers and accurately identifying service, maintenance, or repair needs
- Scheduling service appointments and managing workflow using our service scheduling system
- Creating, reviewing, and managing work orders with clear technician instructions
- Communicating repair status, timelines, and approvals to customers
- Coordinating with technicians and warranty teams to resolve issues efficiently
- Reviewing completed work for quality and accuracy before vehicle release
- Preparing and explaining estimates, recommendations, and service options
- Closing work orders promptly and ensuring accurate invoicing and documentation
Benefits
- Career Growth Opportunities
- Comprehensive Healthcare Benefits Package
- Employee/Family Bursary Program
- Employer-Matched RRSP Program
- Friendly Work Environment
- Discounts on RV Purchases, Rentals, and Parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
