Waterloo, IA - Service Advisor

P & K MIDWEST INC•Waterloo, IA

7d•Onsite

About The Position

Schedules service jobs and assigns to service technicians. Works closely with customers to ensure total customer satisfaction. Fields internal and external customer inquiries to the Service Department. Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge. Works closely with other department personnel to manage the workflow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met. Opens and maintains work orders. Reviews work orders for completeness and accuracy prior to customer billing. Reviews Pathways “What’s New” regularly. Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary. Performs other duties or functions as directed by management in line with the objectives of the dealership. This is a Safety Sensitive Position.

Requirements

Previous service experience
Familiar with John Deere and competitive products
Excellent customer service skills
Strong verbal and written communication skills
Demonstrable strong organizational skills
Demonstrable problem solving and decision-making skills
Ability to work under pressure and meet deadlines
Ability to work in and promote a team atmosphere
Must be able to handle stressful situations and handle multiple tasks simultaneously
Ability to handle changing priorities
Detail oriented
Must be self-motivated
Must be able to lift and/or transfer a maximum of 100 lbs. with frequent lifting and/or carrying of various items weighing up to 50 lbs.
Must be able to twist, turn, reach, push, pull, lift and bend.
Must have good eye, hand and foot coordination for operating equipment.
Must have good eye sight (20/20 or corrected to such).
Must have good hearing - well enough for safety purposes.
While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Responsibilities

Schedules service jobs and assigns to service technicians.
Works closely with customers to ensure total customer satisfaction.
Fields internal and external customer inquiries to the Service Department.
Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge.
Works closely with other department personnel to manage the workflow of the department and ensure customer’s (internal and external) needs are met, work is completed, and deadlines are met.
Opens and maintains work orders.
Reviews work orders for completeness and accuracy prior to customer billing.
Reviews Pathways “What’s New” regularly.
Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary.
Performs other duties or functions as directed by management in line with the objectives of the dealership.