Service Advisor

Amerit Fleet Solutions•Charlotte, NC

3d•$29 - $33•Onsite

About The Position

Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Service Advisor to support strategic accounts and join our growing team! The Service Advisor position will maintain the Company fleet for maximum equipment life and minimal downtime. Coordinate, prioritize and schedule fleet repairs and inform customers of the progress of the work.

Requirements

Minimum of 3 years of automotive / technical experience
Familiarity with key vehicle parts
Ability to update and interact in fleet systems.
Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
Ability to follow instructions and complete required training
Strong computer skills/phone/customer service/leadership and interpersonal skills
Must be able to read and create spread sheets.
Must be multi-tasked oriented.

Nice To Haves

Prior technician/mechanic experience is preferred
Dealership service advisor experience preferred.

Responsibilities

Determine the scope of the repair or maintenance work needed to be done.
Manage various internal and external third-party software to update the status of the vehicles.
Obtain information from the technician for parts needed and contact central purchasing to order parts.
Manage all parts that are on order and update ETA’s so jobs can be scheduled for repair.
Communicate work orders with client and observe workflow progress to ensure work is completed to specified requirements in a timely manner with the technicians and the fleet manager.
Schedule planned maintenance events with the client in advance
Manage RO lifecycle to ensure timely and accurate completion and billing
Identify units out of service and collaborate with Fleet Manger to expedite repairs
Answer customer escalations regarding expected maintenance service completion

Benefits

Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) match program
Paid vacation, holidays, and sick time
Commitment to your safety through boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $1,000 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Wellness and fitness programs through our providers