Professional Service Advisor

Ron Hoover • San Antonio, TX

42d • Onsite

About The Position

Ron Hoover RV & Marine Centers in San Antonio, TX is seeking a professional Service Advisor who will own the customer experience from the moment an RV or boat arrives until it's returned to its owner. This role serves as the bridge between customers and technicians, requiring clear communication, problem-solving skills, efficient repair coordination, and the ability to build strong customer trust. The ideal candidate thrives in a fast-paced environment, prioritizes communication, and ensures customers are kept informed about their service.

This position is more than just writing repair orders; it's about delivering an exceptional customer experience that fosters loyalty and positive relationships.

Requirements

• Experience as a Service Advisor in RV, automotive, marine, heavy equipment, powersports, or a similar service environment.
• Ability to manage multiple repair orders without losing attention to detail.
• Highly organized and thrives in a busy environment.
• Skill in communicating with frustrated customers while maintaining professionalism.
• Belief that follow-up is just as important as the repair itself.
• Understanding that customer satisfaction starts with communication.

Nice To Haves

• Doesn't wait to be asked.
• Communicates proactively.
• Takes pride in delivering exceptional service.
• Holds themselves accountable.
• Works well with technicians, parts personnel, and management.
• Wants to build a long-term career with a growing company.

Responsibilities

• Own every customer interaction from check-in to delivery.
• Build trust through honest communication and realistic expectations.
• Keep customers informed before they have to ask.
• Coordinate with technicians and parts personnel to keep repairs moving.
• Prioritize urgency without sacrificing accuracy.
• Handle difficult conversations professionally and confidently.
• Deliver an experience that customers remember for the right reasons.

Benefits

• Competitive Pay
• Benefits
• Paid Time Off
• Paid Holidays
• Career Growth
• Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed