Service Advisor

Bean Automotive Group•Miami, FL

45d•Onsite

About The Position

The Service Advisor sells and schedules needed service work in the service department; promotes and attains dealership standards for superior workmanship. This role involves greeting customers, accurately documenting vehicle issues, recommending services, advising on vehicle care, providing cost estimates, managing repair progress, communicating with customers about changes, reviewing repair orders, explaining completed work, implementing quality control, handling inquiries, and setting future service appointments.

Requirements

Technically knowledgeable, experienced, or trainable on manufacturer product line.
Excellent communication and organizational skills.
Outgoing and patient personality with good customer relations ability.
Professional and professional appearance.
Minimum 5 year’s experience in the automotive industry.
Must a valid driver's license.
Employment is contingent upon successful completion of a thorough drug and background screening to include MVR.

Responsibilities

Greet customers in a pleasant and timely manner and obtain vehicle information.
Write up customers’ vehicle problems accurately and clearly on the repair order.
Refer to service history, inspect vehicle, and recommend additional needed service.
Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Provide a complete and accurate written cost estimate for labor and parts.
Establish “promised time.”
Check on the progress of repairs throughout the day.
Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
Review repair orders to ensure that work is completed and additional work and authorization is noted.
Close repair order as appropriate.
Explain completed work and all charges to customer.
Implement a quality control process to eliminate comebacks.
Handle telephone inquiries regarding appointments and work in progress.
Makes sure customers are walked to the cashier to ensure all questions have been answered and walks customer to their vehicle, thanking them for doing business with Toyota/Lexus.
Sets the next service appointment at the time of active delivery and provides the customer a copy of it.
Closes all repair orders upon completion.

Benefits

3 weeks of Paid Time-Off per year.
Paid Holidays.
401(k) Retirement Plan with 50% Employer Match.
Paid Health, Gap, Life and AD&D Insurance.
Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
Paid Volunteer Time-Off Program.
Award-Winning Wellness Program and Healthcare Premium Incentives.
Employee Discounts.
ASE certification reimbursement and paid continuing education program to further your career.
Continued education, manufacturer hands-on and web-based training.