Chrysler Dodge Jeep Ram Service Advisor
About The Position
Chrysler Dodge Jeep Ram is seeking a motivated and customer-focused Service Advisor to join their growing team. As the link between customers and service technicians, the Service Advisor plays a critical role in delivering an exceptional ownership experience while building a rewarding career in automotive service management. The company is committed to investing in its employees through ongoing training, professional development, mentorship, and advancement opportunities. This role is suitable for experienced advisors or those looking to take the next step in their automotive career, with Crowley Auto Group providing the tools, support, and career path for success.
Requirements
- Previous automotive service advisor, service writer, customer service, or dealership experience preferred
- Strong communication and relationship-building skills
- Excellent organizational and time-management abilities
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict-resolution skills
- Basic understanding of automotive maintenance and repair processes
- Proficiency with dealership management systems and computer applications
- Commitment to delivering exceptional customer experiences
Nice To Haves
- Customer Focus
- Communication Excellence
- Product and Technical Knowledge
- Attention to Detail
- Teamwork and Collaboration
- Professionalism
- Sales and Service Recommendation Skills
- Adaptability and Continuous Learning
- Goal Orientation
- Integrity and Accountability
Responsibilities
- Greet customers and build lasting relationships through exceptional service and communication.
- Identify customer concerns by listening carefully, documenting vehicle symptoms, and performing vehicle walkarounds when appropriate.
- Research vehicle history, maintenance records, warranty coverage, and manufacturer recommendations.
- Prepare accurate repair and maintenance estimates, including parts, labor, and applicable warranty coverage.
- Create and manage repair orders (ROs) with detailed documentation of customer concerns and recommended services.
- Clearly explain repair recommendations, maintenance requirements, timelines, and costs to customers.
- Obtain customer authorization for repairs and communicate updates throughout the service process.
- Coordinate with technicians and parts personnel to ensure efficient workflow and timely vehicle delivery.
- Address customer questions and concerns with professionalism and urgency.
- Maintain accurate service records and follow dealership processes and manufacturer guidelines.
- Stay current on vehicle technologies, maintenance schedules, dealership products, and industry trends.
- Contribute to dealership success by promoting customer retention, service excellence, and team collaboration.
Benefits
- Competitive compensation with performance incentives
- Health, dental, and vision insurance
- 401(k) with company participation
- Paid vacation and paid holidays
- Employee discounts
- Life and disability insurance options
- Paid training from day one
- Manufacturer certification opportunities
- Continuous professional development
- Leadership and management training programs
- Clear advancement opportunities within the organization
- Cross-functional exposure to Service, Parts, and Fixed Operations leadership
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
