Nashua Kia Service Advisor

Thompson Auto Group•Nashua, NH

20h

About The Position

Nashua Kia is looking for a new Service Advisor to our growing team. We are looking for an individual who is detail-oriented and looking for fast-paced environment. The responsibilities of a Service Advisor include greeting customers, listening to their needs and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Requirements

Proven record of achieving exceptional customer satisfaction
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs

Nice To Haves

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant preferred

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers