Service Advisor
About The Position
At Honda of Salisbury, we pride ourselves on providing exceptional customer service and high-quality automotive care to our loyal customers. As part of the Cloninger Automotive Group, we are committed to making every customer experience outstanding. We are looking for a Service Advisor who shares our dedication to excellence, is passionate about helping customers, and has a strong knowledge of the automotive industry. Job Overview: As a Service Advisor at Honda of Salisbury, you will serve as the primary point of contact for our valued customers who bring their vehicles in for service. You’ll be responsible for building relationships with customers, addressing their vehicle service needs, and ensuring a smooth and efficient service process. This is a great opportunity for an individual with strong communication skills and a passion for customer satisfaction.
Requirements
- Previous experience as a Service Advisor, Service Writer, or in a similar customer service role in the automotive industry is preferred.
- Strong communication, organizational, and customer service skills.
- Knowledge of automotive repair processes and vehicle maintenance is a plus.
- Ability to work in a fast-paced environment with a focus on efficiency and customer satisfaction.
- Proficiency with computer systems and service management software.
- Must have a valid driver’s license and a clean driving record.
- Positive attitude, problem-solving abilities, and a team-oriented approach.
- Must be 18 years or older to apply
- Must have valid drivers license
Nice To Haves
- 1+ year Service Advisor experience preferred
- Reynolds, Era-Ignite experience preferred
Responsibilities
- Customer Interaction: Greet customers warmly, listen to their service needs, and provide accurate and professional advice regarding necessary services or repairs.
- Appointment Scheduling: Schedule service appointments in person or over the phone, ensuring efficient use of shop capacity and proper timing.
- Estimates and Recommendations: Provide detailed, accurate service estimates and recommendations to customers based on vehicle inspections.
- Liaison Role: Act as the go-between for customers and technicians, ensuring clear communication regarding the status of vehicle repairs and services.
- Follow-Up: Contact customers after service to ensure satisfaction, address concerns, and discuss additional services if necessary.
- Documentation: Keep thorough records of all customer interactions, repairs, and service history in the dealership's system.
- Problem Solving: Handle any customer complaints or concerns with professionalism and efficiency, ensuring the highest level of satisfaction.
- Sales Goals: Meet or exceed personal and team sales goals for service, parts, and accessories.
Benefits
- Competitive Pay: Base salary plus performance-based incentives.
- Comprehensive Benefits Package: Medical, dental, vision, and life insurance.
- Paid Time Off: Vacation days, holidays, and sick leave.
- Employee Discounts: Discounts on parts, accessories, and vehicle purchases.
- Career Development: Access to ongoing training, certifications, and career advancement opportunities.
- Positive Work Environment: Work with a passionate and customer-focused team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
