Service Advisor

Route 128 Honda • Reading, MA

34d • Onsite

About The Position

As a Service Advisor, you'll be the face of our service department, helping customers maintain and repair their vehicles while creating an exceptional ownership experience. This is more than just a job—it's an opportunity to build a rewarding career with a dealership that invests in your success through training, mentorship, and advancement opportunities. Route 128 Honda is a family-focused, performance-driven, and values-based organization committed to delivering an exceptional experience for both customers and employees.

Requirements

• Automotive Service Advisor experience preferred
• Strong sales and customer service abilities
• Excellent communication skills
• Professional appearance and attitude
• Ability to work in a fast-paced environment
• Strong organizational and multitasking skills
• Valid driver's license with a clean driving record

Responsibilities

• Greet customers and perform detailed vehicle walk-arounds using a tablet
• Review service history, recalls, campaigns, and previously declined recommendations
• Listen to customer concerns and accurately document vehicle issues
• Prepare repair orders and estimates
• Recommend maintenance and repair services based on vehicle needs
• Communicate with technicians and customers throughout the repair process
• Deliver outstanding customer service and build long-term client relationships
• Meet or exceed sales, productivity, and customer satisfaction goals
• Ensure all documentation is accurate and complete

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• Short-Term & Long-Term Disability
• Company-Matched 401(k)
• Paid Vacation, Sick & Personal Time
• Employee Purchase Program
• Employee Discounts on Parts & Service
• Ongoing Training & Professional Development
• Advancement Opportunities into Leadership & Management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed