Service Advisor

VIP Auto Repair•Westland, MI

5d•Onsite

About The Position

VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service center, VIP Auto Repair is committed to delivering honest recommendations, high-quality repairs, and an exceptional customer experience. We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations.

Requirements

Customer service experience (automotive service advising experience preferred but not necessary)
Strong communication and people skills
Ability to multitask in a fast-paced environment
Strong organizational skills
A positive attitude and team-first mindset
Basic knowledge of automotive systems (or willingness to learn)
Valid driver's license

Responsibilities

Act as the primary point of contact between customers and our service team, ensuring customers understand their vehicle needs while delivering a professional and positive experience.
Greet customers and provide a welcoming, professional experience.
Listen to customer concerns and accurately document vehicle issues.
Inspect vehicles and identify necessary repairs and maintenance when needed.
Communicate repair recommendations clearly and honestly.
Prepare estimates and review repair options with customers.
Coordinate workflow between technicians and customers.
Provide updates on repair progress and timelines.
Ensure a smooth and organized vehicle check-in and check-out process.
Maintain strong customer relationships and build long-term trust.
Help maintain shop efficiency and workflow.